Return and Refund Policy

Last Updated: August 25, 2026

At ClariDrive, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or materially different product from what was advertised, you may be eligible for a return, replacement, or refund.

1. Eligibility for Returns

You may request a return, replacement, or refund if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product is materially different from its description.

• Essential components included with the order are missing.

Please contact us as soon as possible after receiving your order and provide your order number along with clear photographs or videos showing the issue.

2. Product Results

ClariDrive's headlight restoration products are intended for cleaning, restoration, and appearance care. Results can vary depending on the condition, material, age, oxidation, coating, and previous treatment of the surface.

A product not producing the exact cosmetic result expected does not necessarily indicate that the product is defective.

The product is not intended to repair cracked, broken, structurally damaged, or otherwise physically compromised headlights or glass.

3. Non-Returnable Items

Returns may not be accepted for products that have been:

• Used, altered, or damaged after delivery due to improper handling.

• Damaged because of misuse or failure to follow the supplied instructions.

• Returned without included accessories or components where applicable.

This does not affect any consumer rights that cannot legally be excluded under applicable law.

4. How to Request a Return

To request a return, replacement, or refund, contact us at:

Email: help@claridrive.shop

Please include:

• Your order number

• Name used when placing the order

• Description of the issue

• Photos or videos clearly showing the problem

• Any other information reasonably required to evaluate your request

Our support team will review your request and provide further instructions where applicable.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or materially misrepresented product, we will provide appropriate instructions regarding the return and shipping arrangements.

For other returns, shipping arrangements may vary depending on the circumstances and applicable law.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

7. Replacement

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on product stock.

If a replacement is unavailable, an eligible refund may be provided.

8. Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us promptly with supporting photographs or videos so that we can investigate and resolve the issue.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at help@claridrive.shop.

Cancellation may not be possible once an order has been processed or dispatched.

10. Refund Delays

If your refund has been approved but has not appeared within the expected processing period, please contact us at help@claridrive.shop so that we can assist you.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law. ClariDrive will comply with applicable consumer protection and e-commerce requirements.

12. Contact Us

For questions regarding returns, refunds, replacements, or cancellations:

ClariDrive
Email: help@claridrive.shop